2020: Nigeria’s FCCPC to intensify enforcement of response to consumers’ complaints
Nigeria’s Federal Competition and Consumer Protection Commission (FCCPC) says that in 2020 the commission will intensify enforcement of companies’ responses to consumer complaints.
The Director-General of the Commission, Babatunde Irukera, made the disclosure at a strategic media engagement in Abuja, Nigeria.
Irukera said it would henceforth hold companies accountable for consumers’ dissatisfaction of products. He said the commission had also devised mechanisms that would ensure companies try to prevent their customers from becoming dissatisfied.
He added that the organisation would target robust enforcement and wider consumer education in 2020.